Returns

RETURNS

FP PELLETTERIE accepts returns of defective goods, damaged during the delivery process or not conforming to order.
For the return please make a communication to the email address: info@fppelletterie.com no later than 10 days from the date of receipt of goods (D. Law n. 21 of 21/01/2014). The return shipment must be made no later than 10 days from when you receive our authorisation, to the address: FP Pelletterie Piazza Duomo 37r -50122 Firenze Italia.
FP PELLETTERIE reserves the right to refuse the products sent without our prior authorisation. We recommend you to make the shipment with courier to allow the traceability.

The shipping charges of returns and eventual unforseen duties e/o import duties will be borne by the customer.
After having received the goods and checked the content of the package, we will refund the original price of the product or its replacement.

In the case of paying by PayPal, the refund will be made by crediting on the PayPal account. In the case of paying with bank transfer or cash on delivery, the refund will be made through a transfer on the customer's bank account.